Automotive Service Advisor

Toyota; Dartmouth (MA); In loco; USD 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Toyota of Dartmouth is seeking a motivated Service Advisor to join our busy service department. You will greet customers, listen to concerns, document needs, and communicate with technicians to ensure timely repairs and accurate estimates.

The role focuses on delivering an exceptional customer experience, building long-term relationships, and achieving department targets. Prior Toyota or automotive brand experience is a plus, and a valid driver's license is required.

Competenze

• Strong communication and customer service skills.
• Ability to multitask in a fast-paced dealership.
• Experience with dealership management systems is a plus.
• Valid driver's license.

Mansioni

• Greet customers professionally and provide an outstanding service experience.
• Listen to customer concerns and document vehicle service needs.
• Recommend maintenance and repair services based on manufacturer guidelines.
• Explain services, pricing, and repair timelines to customers.
• Prepare accurate repair orders and estimates and follow up with customers.

Conoscenze

Customer service

Communication

Multitasking

Organizational skills

Strumenti

DMS software

Descrizione del lavoro

Join Our Team at Toyota of Dartmouth!Toyota of Dartmouth is seeking a motivated, professional, and customer-focused Automotive Service Advisor to join our growing service department.We're looking for someone who understands the importance of delivering an exceptional customer experience while building long-term relationships and helping drive service department success.Previous Toyota dealership experience is a plus, but not required. We welcome experienced Service Advisors from other automotive brands who are ready to bring their skills to our team.ResponsibilitiesGreet customers professionally and provide an outstanding service experience.Listen to customer concerns and accurately document vehicle service needs.Recommend maintenance and repair services based on vehicle condition and manufacturer guidelines.Communicate clearly with technicians and customers throughout the repair process.Prepare accurate repair orders and estimates.Explain recommended services, pricing, and repair timelines.Follow up with customers and ensure their satisfaction.Build lasting customer relationships that encourage repeat business.Meet individual and departmental performance objectives.Previous automotive Service Advisor experience preferred.Toyota experience is a bonus, but not required.Strong communication, organizational, and customer service skills.Ability to multitask in a fast-paced dealership environment.Comfortable using dealership management systems and technology.Positive attitude, professional appearance, and strong work ethic.Valid driver's license.