Automotive Service Advisor: Elevate Customer Experience

Williams Auto Group; City of Binghamton (NY); On-site; USD 35,000 - 68,000; Full time

Benefits offered by this job

401(k) & 401(k) Matching

Health Insurance

Dental & Vision Insurance

Paid Time Off

Employee Discounts

Flexible Spending Account

Life Insurance

Professional Development Assistance

Retirement Plan

Job summary

Williams Auto Group is seeking a Service Advisor to lead customer interactions and bridge the gap between customers and the Service Department. The role emphasizes delivering an exceptional service experience in a fast-paced automotive setting.

Ideal candidates have strong communication skills, a customer-first approach, and are comfortable using dealership software to coordinate repairs, estimates, and scheduling while ensuring regulatory compliance.

Qualifications

• Experience in customer service or automotive environment preferred.
• Strong communication and organizational skills.
• Comfortable using computers and dealership software systems.
• Ability to multitask in a busy automotive setting.
• Professional attitude with problem-solving abilities.

Responsibilities

• Greet customers and assist with automotive service needs.
• Document vehicle issues accurately.
• Prepare repair orders, estimates, and service recommendations.
• Communicate with customers during the repair process via phone, text, and email.

Skills

Customer service

Communication

Organizational skills

Multitasking

Problem solving

Education

ASE Certification

Tools

Dealership software

Job description

Williams Auto Group is seeking a Service Advisor to lead customer interactions and bridge the gap between customers and the Service Department. The role emphasizes delivering an exceptional service experience in a fast-paced automotive setting.

Ideal candidates have strong communication skills, a customer-first approach, and are comfortable using dealership software to coordinate repairs, estimates, and scheduling while ensuring regulatory compliance.