Automotive Service Advisor — Grow with a Customer-First Team

World Class Automotive Group; Dallas (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

401(k) with company participation

Paid vacation and holidays

Professional development

Job summary

World Class Automotive Group is seeking an Automotive Service Advisor to be the bridge between customers and our service department. You will greet customers, document concerns, and coordinate with technicians to deliver high-quality repairs with clear explanations and timely updates.

The role emphasizes exceptional customer experience, accurate estimates, and consistent communication, in a fast-paced dealership environment focused on growth and professional development.

Qualifications

• Outstanding customer service and relationship-building skills.
• Strong communication and presentation abilities.
• Ability to explain automotive information to non-technical customers.
• Strong organizational and time-management skills.
• Proven problem-solving and conflict-resolution abilities.
• Working knowledge of automotive systems, maintenance, and repair procedures.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with service software and digital tools.
• Professional appearance and team-oriented mindset.

Responsibilities

• Greet customers promptly and professionally upon arrival.
• Listen to customer concerns and document symptoms and service requests.
• Walk-around vehicles and gather relevant information.
• Prepare detailed repair orders and communicate recommended services.
• Provide accurate estimates for costs and repair times.
• Coordinate with technicians to ensure proper diagnosis and timely repairs.
• Keep customers informed with regular updates during the process.
• Review completed work and explain services, maintenance needs.
• Schedule follow-ups and maintenance appointments to support retention.
• Resolve concerns professionally and ensure satisfaction.
• Maintain accurate service records and regulatory compliance.
• Contribute to goals related to customer satisfaction and sales.

Skills

Customer service

Communication

Explain technical info

Organization

Problem solving

Automotive knowledge

Multitasking

Professional appearance

Team player

Education

High school diploma or equivalent

Job description

World Class Automotive Group is seeking an Automotive Service Advisor to be the bridge between customers and our service department. You will greet customers, document concerns, and coordinate with technicians to deliver high-quality repairs with clear explanations and timely updates.

The role emphasizes exceptional customer experience, accurate estimates, and consistent communication, in a fast-paced dealership environment focused on growth and professional development.