Automotive Service Advisor - Customer-Centric & Fast-Paced

Williams Auto Group; Fisherville (NY); On-site; USD 40,000 - 75,000; Full time

Benefits offered by this job

401(k) & 401(k) Matching

Health Insurance

Dental & Vision Insurance

Paid Time Off

Employee Discounts

Flexible Spending Account

Life Insurance

Professional Development Assistance

Retirement Plan

Job summary

Williams Auto Group is seeking a Service Advisor to join our automotive dealership in Elmira, NY. You will lead customer interactions, document vehicle issues, prepare repair orders, and coordinate with technicians to ensure timely repairs and clear communication throughout the service process.

Ideal candidates have customer service or automotive experience, strong communication skills, and a professional, multitasking mindset.

Qualifications

• Previous customer service or Automotive experience preferred.
• Strong communication and organizational skills.
• Proficient with computers, smartphones, and dealership software systems.
• Ability to multitask in a busy automotive environment.
• Professional attitude and strong problem-solving abilities.
• Valid Driver's License required.

Responsibilities

• Greet customers and assist with automotive service needs.
• Listen to customer concerns and accurately document vehicle issues.
• Prepare repair orders, estimates, and service recommendations.
• Communicate with customers throughout the repair process via phone, text, and email.
• Coordinate with technicians and service staff regarding repairs and timelines.
• Schedule service appointments and maintain customer follow-up.
• Explain completed repairs, charges, and maintenance recommendations.
• Utilize dealership software and mobile technology for communication and repair tracking.

Skills

Customer service

Communication

Organizational skills

Multitasking

Problem-solving

Education

ASE Certifications or Manufacturer Training preferred

Tools

Dealership software systems

Job description

Williams Auto Group is seeking a Service Advisor to join our automotive dealership in Elmira, NY. You will lead customer interactions, document vehicle issues, prepare repair orders, and coordinate with technicians to ensure timely repairs and clear communication throughout the service process.

Ideal candidates have customer service or automotive experience, strong communication skills, and a professional, multitasking mindset.