Automotive Service Advisor: Elevate Customer Experience

Family Car Group; Burleson (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Basic Life Insurance

Accident & Critical Illness Insurance

Paid Training

Short Term Disability

Employee Discount Program

Job summary

Family Car Group in Burleson, TX is seeking a Service Advisor – Automotive to deliver exceptional customer service, greet guests, schedule service, and act as the liaison between customers and service technicians. You will provide repair estimates, upsell services, manage warranties, follow up on repairs, and communicate progress, ensuring CSI scores meet dealership standards.

This on-site role offers a comprehensive benefits package including medical, dental, vision, 401(k), life and disability

Responsibilities

• Greet service department customers promptly and courteously
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Job description

Family Car Group in Burleson, TX is seeking a Service Advisor – Automotive to deliver exceptional customer service, greet guests, schedule service, and act as the liaison between customers and service technicians. You will provide repair estimates, upsell services, manage warranties, follow up on repairs, and communicate progress, ensuring CSI scores meet dealership standards.

This on-site role offers a comprehensive benefits package including medical, dental, vision, 401(k), life and disability