Automotive Service Experience Specialist

Gillman Automotive Group; San Benito (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical/Dental

401(k)

Drug Free work environment

E.O.E

Job summary

Gillman Automotive Group in Texas is seeking a Service Advisor who excels at customer service. You will greet customers, schedule appointments and serve as the liaison between customers and service technicians to ensure needs are met.

Responsibilities include listening to repair needs, communicating estimates, upselling recommended services, and maintaining CSI scores. Compensation is based on experience with benefits including Medical/Dental and 401(k).

Responsibilities

• Attitude is everything—greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended/additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Job description

Gillman Automotive Group in Texas is seeking a Service Advisor who excels at customer service. You will greet customers, schedule appointments and serve as the liaison between customers and service technicians to ensure needs are met.

Responsibilities include listening to repair needs, communicating estimates, upselling recommended services, and maintaining CSI scores. Compensation is based on experience with benefits including Medical/Dental and 401(k).