Automotive Service Advisor: Customer Experience Pro

The Gillman Companies; Harlingen (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life insurance

401(k) with company match

Employee discounts

Drug Free work environment

Job summary

A leading automotive dealership in Texas is seeking a Service Advisor to enhance customer satisfaction. The ideal candidate excels in customer service, effectively communicates with clientele, and ensures accurate repair estimates. Responsibilities include greeting customers, articulating their repair needs, and upselling additional services. This position offers a dynamic environment where you can develop your skills while being a crucial liaison between customers and service technicians.

Qualifications

• Excellent customer service skills.
• Ability to communicate effectively with customers.
• Experience in upselling services.

Responsibilities

• Greet service department customers promptly.
• Articulate repair needs to technicians.
• Provide accurate estimates of repair costs.
• Follow up with customers about repair progress.
• Sell and manage extended warranties.

Job description

A leading automotive dealership in Texas is seeking a Service Advisor to enhance customer satisfaction. The ideal candidate excels in customer service, effectively communicates with clientele, and ensures accurate repair estimates. Responsibilities include greeting customers, articulating their repair needs, and upselling additional services. This position offers a dynamic environment where you can develop your skills while being a crucial liaison between customers and service technicians.