Automotive Service Advisor — Elevate Customer Experience

Lhmford; Boston, Northern (MA, KY); Hybride; USD 80 000 - 150 000; Plein temps

Avantages offerts par ce poste

Weekly pay

Paid holidays

Paid time off

Stock awards

Résumé du poste

Asbury is seeking a customer-focused Service Advisor in Boston to greet customers, collect vehicle information, and present maintenance options in line with manufacturer schedules and dealership guidelines.

You will generate repair estimates, schedule service, answer calls, and maintain CSI; 18+ and valid driver's license required; prior automotive service advisor experience preferred. Weekly pay and competitive benefits offered.

Qualifications

• Greet customers and collect vehicle information.
• Promote and build rapport with customers.
• Advise customers on maintenance and care per manufacturer specs.
• Generate and provide accurate repair estimates.
• Schedule service appointments and communicate timelines.

Responsabilités

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and value of maintaining their vehicles
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up and CSI goals
• Comply with warranty guidelines and local laws
• Manage in a fast-paced environment with limited supervision
• Show strong customer service, phone and computer skills
• Prior automotive Service Advisor experience preferred
• Must be 18+ with valid driver's license
• Pass pre-employment screening (background & drug test)

Connaissances

Customer service

Communication

Salesmanship

Estimate preparation

Scheduling

Description du poste

Asbury is seeking a customer-focused Service Advisor in Boston to greet customers, collect vehicle information, and present maintenance options in line with manufacturer schedules and dealership guidelines.

You will generate repair estimates, schedule service, answer calls, and maintain CSI; 18+ and valid driver's license required; prior automotive service advisor experience preferred. Weekly pay and competitive benefits offered.