Automotive Service Advisor: Drive Customer Experience

In; Sudbury, Northern (MA, KY); Hybrid; USD 95,000 - 150,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid time off

Paid training

Stock awards

Medical, vision, dental

Job summary

Asbury is seeking an Automotive Service Advisor in Massachusetts to greet customers, capture vehicle information, present repair recommendations, and communicate timelines. The role focuses on delivering exceptional guest experiences and promoting service with professionalism.

You will build rapport, follow manufacturer guidelines, and strive for high CSI while supporting the service team in a fast-paced environment.

Qualifications

• Must be at least 18 years old.
• Must have a valid driver''s license.
• Must be able to pass pre-employment screening (background & drug test).

Responsibilities

• Greet customers and obtain vehicle information.
• Promote and explain recommended services.
• Provide accurate repair estimates and communicate timelines.
• Schedule service appointments and handle calls.
• Maintain CSI through quality service and follow-up.

Skills

Customer service

Communication

Computer skills

Phone skills

Problem solving

Tools

CRM software

Job description

Asbury is seeking an Automotive Service Advisor in Massachusetts to greet customers, capture vehicle information, present repair recommendations, and communicate timelines. The role focuses on delivering exceptional guest experiences and promoting service with professionalism.

You will build rapport, follow manufacturer guidelines, and strive for high CSI while supporting the service team in a fast-paced environment.