Automotive Service Advisor — Drive Customer Experience & Growth

Asbury Automotive Group; Danvers, Northern (MA, KY); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & paid time off

Paid training

Stock Awards (select management andfr

Job summary

Asbury Automotive Group in Massachusetts is seeking a Service Advisor to greet customers, present and sell services, and ensure compliance with the manufacturer’s maintenance schedule. You will help drive guest satisfaction and retention by clear communication and accurate estimating.

You will work in a fast-paced dealership environment, building rapport with clients, providing detailed estimates, and coordinating with technicians to complete repairs while maintaining high CSI scores.

Qualifications

• Previous automotive Service Advisor experience heavily preferred
• Must be at least 18 years old
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background & drug test)

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI
• Strictly follow the manufacturer’s warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer CSI at or above Asbury's goals
• Comply with all laws and policy regarding safeguarding customer, company and manufacturer information
• Must be able to manage in a fast paced work environment with limited supervision
• Must have great customer service, phone and computer skills

Job description

Asbury Automotive Group in Massachusetts is seeking a Service Advisor to greet customers, present and sell services, and ensure compliance with the manufacturer’s maintenance schedule. You will help drive guest satisfaction and retention by clear communication and accurate estimating.

You will work in a fast-paced dealership environment, building rapport with clients, providing detailed estimates, and coordinating with technicians to complete repairs while maintaining high CSI scores.