Automotive Service Advisor: Elevate Experience & Growth

Asbury Automotive Group; Auburn, Northern (MA, KY); Hybrid; USD 55,000 - 100,000; Full time

Benefits offered by this job

Paid holidays

Paid training

Stock awards

Health insurance

Parental leave

401k with company match

Job summary

Asbury Automotive Group in Auburn, MA is seeking an energetic Service Advisor to greet guests, present and sell maintenance services, and ensure customer satisfaction by following manufacturer specifications and dealership processes.

The role offers a compensation range of $55,000 to $100,000 annually, with pay tied to experience and performance. You will manage appointments, provide estimates, coordinate with technicians, and uphold CSI while delivering a positive guest experience.

Qualifications

• Experience as a Service Advisor in an automotive setting is preferred.
• Strong interpersonal and communication skills for guest interactions.
• Ability to generate accurate repair estimates and timing.

Responsibilities

• Greet customers and obtain vehicle information.
• Promote and build rapport with customers.
• Advise on maintenance per manufacturer specs.
• Generate and provide repair estimates.
• Establish and communicate completion times.
• Answer service calls and schedule appointments.
• Follow up to drive repeat visits and CSI.
• Adhere to warranty guidelines and legal requirements.

Skills

Customer service

Phone skills

Computer skills

Automotive service advisor experience

Job description

Asbury Automotive Group in Auburn, MA is seeking an energetic Service Advisor to greet guests, present and sell maintenance services, and ensure customer satisfaction by following manufacturer specifications and dealership processes.

The role offers a compensation range of $55,000 to $100,000 annually, with pay tied to experience and performance. You will manage appointments, provide estimates, coordinate with technicians, and uphold CSI while delivering a positive guest experience.