Automotive Service Advisor - Elevate Customer Care

Delaney Chevrolet Inc; Indiana (PA); On-site; USD 40,000 - 55,000; Full time

Job summary

Delaney Chevrolet Inc in Indiana, PA is seeking a Service Advisor to schedule service work and greet customers in a professional, courteous manner. You will inspect vehicles, reference service history, and identify customer needs to recommend appropriate services and parts.

You will provide accurate cost/time estimates, obtain authorization, and communicate changes to customers. The role also covers warranty repairs, appointment confirmations, post-repair follow-up, and ensuring compliance with

Qualifications

• Two years of experience as a service advisor.
• Must have a valid driver's license.
• Professional appearance and work ethic.
• Outstanding communication skills in both verbal and written.

Responsibilities

• Meet and greet service customers promptly in a professional and courteous manner.
• Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
• Provide accurate cost and time of completion estimates for the services recommended, communicate, and get proper authorization from customers.
• Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
• Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow-up.
• Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
• Meet requirements of the state and federal law for automobile repair and consumer protection.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Skills

Customer service

Communication

Team player

Professional appearance

Education

High School Diploma or GED

Job description

Delaney Chevrolet Inc in Indiana, PA is seeking a Service Advisor to schedule service work and greet customers in a professional, courteous manner. You will inspect vehicles, reference service history, and identify customer needs to recommend appropriate services and parts.

You will provide accurate cost/time estimates, obtain authorization, and communicate changes to customers. The role also covers warranty repairs, appointment confirmations, post-repair follow-up, and ensuring compliance with