Automotive Service Advisor — Customer-Focused Growth

Diehl Automotive Group; Beaver Falls (Beaver County); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive earnings potential

Medical, dental, vision insurance

401(k) with company match

Paid vacation and time off

Employee vehicle purchase discounts

Professional development

Job summary

Diehl Automotive Group in Beaver County, PA, is seeking an experienced Automotive Service Advisor to join our busy dealership service department. You will be the primary point of contact between customers and technicians, manage repair orders, and present estimates while maintaining high customer satisfaction.

The role emphasizes clear communication, a strong customer-service mindset, and the ability to work efficiently in a fast-paced environment.

Qualifications

• Excellent communication and customer service skills required.
• Strong sales and relationship-building skills.
• Ability to explain automotive repairs and recommendations to customers.
• Comfortable working in a busy, fast-paced service department.

Responsibilities

• Greet customers and determine their vehicle service and repair needs.
• Create and manage repair orders.
• Document customer concerns and vehicle symptoms.
• Provide customers with repair estimates and service recommendations.
• Explain automotive repairs in clear terms and communicate with technicians.
• Schedule service appointments and follow-ups.
• Build customer relationships and encourage repeat business.

Skills

Communication

Customer service

Sales and relationship-building

Organization and multitasking

Valid driver’s license

Tools

Dealership management systems

Job description

Diehl Automotive Group in Beaver County, PA, is seeking an experienced Automotive Service Advisor to join our busy dealership service department. You will be the primary point of contact between customers and technicians, manage repair orders, and present estimates while maintaining high customer satisfaction.

The role emphasizes clear communication, a strong customer-service mindset, and the ability to work efficiently in a fast-paced environment.