Service Advisor: Elevate Auto Service & Customer Care

Delaney-Automotive-Group; White Township (PA); On-site; USD 42,000 - 52,000; Full time

Job summary

Delaney Automotive Group is seeking a Service Advisor in Indiana, PA. You will greet customers, assess vehicle service needs, and communicate estimates and timelines. You'll promote services and parts, coordinate with technicians, and ensure warranty repairs follow manufacturer guidelines.

Ideal applicants have at least two years in a service role, strong communication, a professional image, and a valid driver's license. This on-site position emphasizes customer care and teamwork.

Qualifications

• Two years of experience as a service advisor.
• Customer-oriented, self-motivated team player.
• Professional appearance and work ethic.
• Outstanding communication skills in both verbal and written.
• Must have a valid driver's license.

Responsibilities

• Meet and greet service customers promptly in a professional and courteous manner.
• Inspect vehicle and refer to service history to identify and verify customer's service needs.
• Promote services, parts and accessories by understanding product and service requirements.
• Provide accurate cost and time estimates and obtain customer authorization.
• Monitor service progress and communicate changes to customers for approval.
• Administer warranty repairs per manufacturer guidelines.
• Confirm appointments and perform post-repair follow-up.
• Inspect vehicles before delivery and communicate results to customers.
• Comply with state and federal auto repair laws and consumer protection rules.
• Demonstrate company values in all interactions.

Skills

Customer service

Team player

Communication skills

Valid driver's license

Education

High School Diploma or GED

Job description

Delaney Automotive Group is seeking a Service Advisor in Indiana, PA. You will greet customers, assess vehicle service needs, and communicate estimates and timelines. You'll promote services and parts, coordinate with technicians, and ensure warranty repairs follow manufacturer guidelines.

Ideal applicants have at least two years in a service role, strong communication, a professional image, and a valid driver's license. This on-site position emphasizes customer care and teamwork.