Dynamic Automotive Service Advisor | Customer-Focused

Biggers; Elgin (IL); On-site; USD 40,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

401K plan

Paid vacation

Paid holidays

Competitive pay

Pay range 40k-95k yearly

Job summary

Biggers Chevrolet in Elgin, IL is seeking a Service Advisor to guide customers through the repair experience with enthusiasm and a helpful attitude. You will greet customers, explain maintenance needs from our menu, and provide accurate estimates on completion times and prices.

The role emphasizes strong communication, a sales mindset, and teamwork with technicians; prior GM or Mazda experience is a plus. This is a growth opportunity in a locally owned dealership with comprehensive benefits.

Qualifications

• Must be enthusiastic with high energy throughout the workday.
• Outgoing and friendly, especially when handling objections.
• Strong customer service skills and a sales track record.
• Excellent interpersonal and communication abilities, in person and on the phone.
• Persuasive and able to overcome customer objections during the sales process.
• Persistent, competitive, and with a good work ethic.
• Focuses on the customer's needs to boost dealership and personal sales.
• GM or Mazda experience a plus.
• Reynolds experience a plus.

Responsibilities

• Greet customer as they arrive on the service lane.
• Perform walk around inspection.
• Provide customer with maintenance needs based on menu and inspection.
• Provide estimate on completion times and prices.
• Keep customer updated of repair progress.
• Perform redelivery upon vehicle completion.

Skills

Customer service

Sales experience

Communication skills

Interpersonal skills

Objection handling

Work ethic

Customer-focused

GM experience

Reynolds experience

Job description

Biggers Chevrolet in Elgin, IL is seeking a Service Advisor to guide customers through the repair experience with enthusiasm and a helpful attitude. You will greet customers, explain maintenance needs from our menu, and provide accurate estimates on completion times and prices.

The role emphasizes strong communication, a sales mindset, and teamwork with technicians; prior GM or Mazda experience is a plus. This is a growth opportunity in a locally owned dealership with comprehensive benefits.