Automotive Service Advisor — Elevate Customer Experience

O’Daniel Motor Sales; Fort Wayne (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Optical Insurance

Job summary

Odaniel Automotive Group in Fort Wayne, IN is seeking an experienced Service Advisor to join our team. You will be the primary contact for customers, greet them, schedule service, and prepare estimates and invoices.

You will work closely with technicians, order parts, and ensure concerns are addressed promptly while delivering exceptional customer service and helping build repeat business.

Qualifications

• Proven experience as an Automotive Service Advisor, Service Writer, or similar role in auto repair.
• Excellent communication and customer service skills, with the ability to manage customer complaints gracefully.
• Detail-oriented with strong organizational skills, capable of efficiently managing multiple needs at once.
• Experience with shop management systems and other software applications is a huge plus.

Responsibilities

• Act as a liaison between the customer and the automotive technicians - clearly communicating customer concerns and scheduling appointments for service.
• Provide detailed descriptions of vehicle issues, service requirements, and potential solutions to customers and technicians.
• Find and order parts in a timely manner - balancing availability, quality, and price.
• Manage customer complaints with empathy and professionalism - ensuring all issues are resolved to the customer's satisfaction.
• Foster repeat business by following up with customers on service satisfaction and reminding them of future service needs.
• Maintain high customer service standards throughout the service process, from greeting customers to building estimates to handling invoices and more.
• Ensure accurate and effective communication, both verbally and in writing, with your colleagues and customers to guarantee clarity and overall customer satisfaction of all parties involved.
• Collaborate with all team members to foster a positive work environment, top-tier service delivery, and customer care.
• Continue to build our shop's reputation by requesting online reviews from satisfied customers.

Skills

Communication

Customer service

Detail-oriented

Organizational skills

Tools

Shop management systems

Job description

Odaniel Automotive Group in Fort Wayne, IN is seeking an experienced Service Advisor to join our team. You will be the primary contact for customers, greet them, schedule service, and prepare estimates and invoices.

You will work closely with technicians, order parts, and ensure concerns are addressed promptly while delivering exceptional customer service and helping build repeat business.