Vehicle Service Concierge & Customer Experience Lead

Victory Layne Chevrolet, Inc.; Fort Myers (FL); Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

Victory Layne Chevrolet, Inc. is seeking a Service Advisor to greet customers, listen to their needs, and schedule appointments.

You may also set up loaner cars and verify insurance before maintenance is scheduled. You will gather vehicle information, report symptoms, prepare maintenance estimates, and keep customers updated on progress and final charges, ensuring accurate invoices and clear explanations of work performed.

Formación

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor, assistant lane manager or service consultant.
• Very energetic personality.
• A desire for a long-term career with a growing organization.
• Personal and professional integrity.
• Computer skills and willingness to learn new programs.

Responsabilidades

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Conocimientos

Customer service

Communication skills

Integrity

Computer skills

Descripción del empleo

Victory Layne Chevrolet, Inc. is seeking a Service Advisor to greet customers, listen to their needs, and schedule appointments.

You may also set up loaner cars and verify insurance before maintenance is scheduled. You will gather vehicle information, report symptoms, prepare maintenance estimates, and keep customers updated on progress and final charges, ensuring accurate invoices and clear explanations of work performed.