Automotive Service Advisor — Drive World‑Class Service

Victory Toyota Charleston; Charleston (WV); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

Holidays

401(k) with Company Match

Direct Deposit

Job summary

Victory Automotive Group is seeking an Automotive Service Advisor to be the central contact for service and repair activities, connecting customers with technicians. The role requires listening to customer problems, arranging service, and setting expectations for delivery and outcomes.

The ideal candidate will have a high school diploma or GED, at least one year of dealer-level or large facility experience, an unrestricted driver’s license and a clean driving record, plus a track record of

Qualifications

• High school diploma or GED required.
• Strong communication and customer service skills are essential.
• Proficiency with basic computer applications and internet search is required.

Responsibilities

• Schedule service for customers in person or by phone.
• Follow up on repair status and inform customers of delays.
• Recommend repairs and manage customer expectations for delivery.
• Ensure completed repairs pass quality checks and road tests.
• Maintain up-to-date knowledge of vehicle operations, warranties, and service bulletins.

Skills

Communication skills

Customer service

Basic computer skills

Reading instructions

Education

High school diploma or GED

Job description

Victory Automotive Group is seeking an Automotive Service Advisor to be the central contact for service and repair activities, connecting customers with technicians. The role requires listening to customer problems, arranging service, and setting expectations for delivery and outcomes.

The ideal candidate will have a high school diploma or GED, at least one year of dealer-level or large facility experience, an unrestricted driver’s license and a clean driving record, plus a track record of