Automotive Service Advisor — Drive Safety & Loyalty

AutoNation Inc.; Katy (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation and 401k

Insurance plans (health, dental,vision

Associate purchase and discounts for V

YouDecide deals and retailer offers

DRVPNK charitable mission support

Job summary

AutoNation is seeking a Service Advisor to bridge between service technicians and customers, explain technician recommendations, and identify up-sell opportunities while ensuring vehicle safety.

You will greet customers, set appointments, and help plan ongoing maintenance using a consultative approach. A strong emphasis is placed on customer satisfaction and teamwork in a high-volume dealership environment.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• The willingness to follow up with customers.

Responsibilities

• Set, confirm and prepare for appointments with customers for a great service experience.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner upon arrival.
• Determine vehicle needs based on customer information and vehicle walk-around, inspections and test drives.
• Use a consultative selling process to plan ongoing maintenance.
• Produce repair orders for customers with cost and time estimates.
• Communicate with technicians and parts staff to ensure timely completion of work.
• Follow up with customers on vehicle status and satisfaction.
• Gain product knowledge to help customers effectively.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Communication skills

Automotive knowledge

Consultative selling

Technology aptitude

Education

High school diploma or equivalent

Job description

AutoNation is seeking a Service Advisor to bridge between service technicians and customers, explain technician recommendations, and identify up-sell opportunities while ensuring vehicle safety.

You will greet customers, set appointments, and help plan ongoing maintenance using a consultative approach. A strong emphasis is placed on customer satisfaction and teamwork in a high-volume dealership environment.