Service Advisor: Drive Loyalty & Auto Care Sales

AutoNation; Spokane Valley (WA); On-site; USD 45,000 - 156,000; Full time

Benefits offered by this job

401k matching

Health/Dental/Vision insurance

Vehicle purchase/discount programs

Job summary

AutoNation is a leading automotive retailer in the United States, offering new and used vehicles, parts, financing, and top‑tier service. As a Service Advisor, you will bridge technicians and customers, explain recommendations in clear language, and uncover upsell opportunities to keep drivers safe.

You’ll work in a state‑of‑the‑art service department, helping schedule and manage appointments, follow up with customers, and deliver an exceptional experience that builds lasting loyalty across

Qualifications

• High school diploma or equivalent required.
• Demonstrated ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Strong communication, consultative, interpersonal and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license with a safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers for a great service experience.
• Meet or exceed targeted sales goals and customer satisfaction indices.
• Greet customers in a friendly manner on arrival.
• Determine vehicle needs based on information, walk-arounds, inspections and test drives.
• Use a consultative selling process for ongoing maintenance planning.
• Produce repair orders with cost and time estimates with transparency.
• Communicate with technicians and parts staff for timely completion of work.
• Follow up with customers on status and satisfaction as requested.
• Gain product knowledge to help customers effectively.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Sales

Communication

Interpersonal skills

Organizational skills

Education

High school diploma

Job description

AutoNation is a leading automotive retailer in the United States, offering new and used vehicles, parts, financing, and top‑tier service. As a Service Advisor, you will bridge technicians and customers, explain recommendations in clear language, and uncover upsell opportunities to keep drivers safe.

You’ll work in a state‑of‑the‑art service department, helping schedule and manage appointments, follow up with customers, and deliver an exceptional experience that builds lasting loyalty across