Service Advisor - Consultative Auto Care & Customer Loyalty

AutoNation Inc.; Bradenton (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401k matching

Health, dental, and vision insurance

Maternity benefits

Employee purchase program

Job summary

AutoNation Inc. is seeking a Service Advisor to bridge the gap between customers and service technicians. You will explain technician recommendations in clear terms and identify up-sell opportunities to keep vehicles safe.

You will work in a state-of-the-art service department, maintain customer relationships, and help ensure a smooth service experience from greeting to follow-up, with a focus on quality and satisfaction.

Qualifications

• High school diploma or equivalent.
• Strong customer-service orientation.
• Ability to meet sales targets.
• Excellent communication and interpersonal skills.

Responsibilities

• Set, confirm and prepare for appointments for a great service experience.
• Meet or exceed targeted sales goals and customer satisfaction index.
• Greet customers warmly upon arrival.
• Determine vehicle needs based on information, walk-around, inspections and test drives.
• Produce repair orders with cost and time estimates, with transparency.
• Communicate with technicians and parts staff to ensure timely work completion.
• Follow up with customers on status and satisfaction.
• Develop strong product knowledge to assist customers.

Skills

Customer service

Communication

Consultative selling

Organizational skills

Tech-savvy

Education

High school diploma

Tools

CRM software

Job description

AutoNation Inc. is seeking a Service Advisor to bridge the gap between customers and service technicians. You will explain technician recommendations in clear terms and identify up-sell opportunities to keep vehicles safe.

You will work in a state-of-the-art service department, maintain customer relationships, and help ensure a smooth service experience from greeting to follow-up, with a focus on quality and satisfaction.