Service Advisor — Drive Vehicle Care & Customer Loyalty

AutoNation Inc.; Encinitas (CA); On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

401k matching

Health insurance

Maternity benefits

Employee discounts

Job summary

AutoNation Inc. is seeking a Service Advisor to bridge between service technicians and customers, explaining repairs in clear terms and identifying upsell opportunities to keep vehicles safe. You’ll play an active role in the service lane, schedule appointments, and drive a high level of customer satisfaction.

The role emphasizes a consultative approach, effective communication, and teamwork with service teams, parts and service advisors to deliver a seamless experience.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.

Responsibilities

• Set, confirm and prepare for appointments with customers for a great service experience.
• Meet or exceed targeted sales goals and customer satisfaction index.
• Greet customers in a friendly manner on arrival.
• Determine vehicle needs based on information, walk-arounds, inspections and test drives.
• Use consultative selling to plan for ongoing maintenance.
• Produce repair orders with cost/time estimates and transparency.
• Communicate with technicians and parts staff to ensure timely work.
• Follow up with customers on status and satisfaction.

Skills

Customer experience

Communication skills

Consultative selling

Interpersonal skills

Organizational skills

Education

High school diploma or equivalent

Job description

AutoNation Inc. is seeking a Service Advisor to bridge between service technicians and customers, explaining repairs in clear terms and identifying upsell opportunities to keep vehicles safe. You’ll play an active role in the service lane, schedule appointments, and drive a high level of customer satisfaction.

The role emphasizes a consultative approach, effective communication, and teamwork with service teams, parts and service advisors to deliver a seamless experience.