Automotive Service Advisor - Drive Customer Satisfaction

Priority Chevrolet Greenbrier; Chesapeake (VA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plans

401(k)

Paid time off

Job summary

Priority Chevrolet Chesapeake is seeking a Main Shop Service Advisor to serve as the primary contact for customers from intake through delivery. You will listen to concerns, document vehicle needs, and recommend services based on inspections and guidelines.

You will coordinate with technicians, communicate updates clearly, and ensure customer satisfaction while maintaining a high CSI standard within a busy service department.

Qualifications

• Experience as a Service Advisor in an automotive dealership.
• Strong customer service and relationship-building skills.
• Excellent communication and organizational abilities.

Responsibilities

• Greet customers and be the primary contact throughout the service process.
• Document vehicle needs based on concerns and inspections.
• Recommend maintenance per manufacturer guidelines and communicate updates and costs.
• Coordinate with technicians for timely vehicle delivery.
• Achieve high CSI performance and drive department growth.

Skills

Customer service

Communication

Organizational skills

Multitasking

Tools

Dealership management systems

Service software

Job description

Priority Chevrolet Chesapeake is seeking a Main Shop Service Advisor to serve as the primary contact for customers from intake through delivery. You will listen to concerns, document vehicle needs, and recommend services based on inspections and guidelines.

You will coordinate with technicians, communicate updates clearly, and ensure customer satisfaction while maintaining a high CSI standard within a busy service department.