Automotive Service Advisor - Customer Experience Champion

Phillips Chevrolet Group; Frankfort (IL); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

401K Plan

Paid time off

Growth opportunities

Paid Training

Vehicle purchase plan

Family owned

Long-term job security

Health and wellness

Flexible schedule

Saturday lunches

Discounts

Job summary

Phillips Chevrolet, Inc. is seeking a Full-time Service Advisor to own the customer experience in our service lane. You will greet vehicle owners, explain repairs, and coordinate with technicians to ensure timely, courteous service.

The successful candidate will have strong communication skills, a professional appearance, and the ability to work Saturdays. Prior customer service or hospitality experience is welcomed in our family-owned dealership.

Qualifications

• Must have strong customer service and communication skills.
• Ability to manage time and mult-task in a fast-paced service environment.
• Professional appearance and reliable transportation required.

Responsibilities

• Oversee the flow of the drive lane and ensure prompt, courteous service.
• Own the customer experience and complete assignments to leave a positive impression.
• Provide concierge support for owner inquiries in person or over the phone.
• Ensure daily technician time is allocated efficiently to service customers.
• Distribute work among technicians to optimize throughput.

Skills

Customer service

Communication

Time management

Organization

Professional appearance

Clean driving record

Background check

Job description

Phillips Chevrolet, Inc. is seeking a Full-time Service Advisor to own the customer experience in our service lane. You will greet vehicle owners, explain repairs, and coordinate with technicians to ensure timely, courteous service.

The successful candidate will have strong communication skills, a professional appearance, and the ability to work Saturdays. Prior customer service or hospitality experience is welcomed in our family-owned dealership.