Vehicle Service Advisor — Customer Care & Repairs Expert

Hendrick Automotive Group; Charlotte, Northern (NC, KY); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Rick Hendrick City Chevrolet in Charlotte, NC is seeking a Service Advisor to identify and document vehicle service, schedule maintenance, and communicate estimates to customers. You will collaborate with technicians to determine required services and advise customers on necessary repairs to restore vehicles.

Strong focus on delivering an exceptional customer experience and maintaining dealership standards.

Qualifications

• Previous experience in automotive service or customer service.
• Excellent interpersonal, customer service, and organizational skills.
• Strong ability to explain estimates and service recommendations.

Responsibilities

• Identify required maintenance with the customer and technician.
• Advise customers on necessary and recommended services.
• Schedule service appointments and follow up to ensure completion.
• Prepare and explain cost estimates for parts and labor.
• Enter itemized estimates and maintain CSI standards.

Skills

Customer service

Interpersonal skills

Communication

Education

High School Diploma

Tools

Microsoft Office

Dealership Management System

Job description

Rick Hendrick City Chevrolet in Charlotte, NC is seeking a Service Advisor to identify and document vehicle service, schedule maintenance, and communicate estimates to customers. You will collaborate with technicians to determine required services and advise customers on necessary repairs to restore vehicles.

Strong focus on delivering an exceptional customer experience and maintaining dealership standards.