Automotive Service Advisor: Customer-Driven Service Drive

Premier Automotive Group; Smithville (MO); On-site; USD 38,000 - 58,000; Full time

Job summary

Victory Chevrolet of Smithville in Smithville, MO is seeking a Service Advisor to oversee service orders and the service drive, ensuring customers receive prompt, courteous, and effective service. Responsibilities include concierge support for owner inquiries, guiding technicians, answering vehicle and warranty questions, and maintaining satisfaction scores.

Candidates should have excellent communication, basic computer skills, a high school diploma, a valid driver's license, and the ability to

Qualifications

• Excellent customer service and communication skills.
• Basic computer skills.
• Professional, well-groomed appearance and a positive attitude.
• High school diploma or equivalent.
• Valid driver's license and good driving record.
• Pass drug testing, MVR/Insurability, background investigation/interview.

Responsibilities

• Oversee service orders and flow of the service drive to ensure prompt service.
• Provide concierge support for all owner inquiries, in person or by phone.
• Distribute work between technicians and manage daily time inventory.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain customer satisfaction scores at or above company standards.
• Assist in diagnosing vehicle problems and order parts and tools as necessary.
• Reinforce company policies and adhere to standards.
• Encourage compliance with applicable laws and regulations.
• Maintain good working relationships with factories and foster positive employee relations.

Skills

Customer service

Communication

Computer skills

Professional appearance

Education

High school diploma or equivalent

Job description

Victory Chevrolet of Smithville in Smithville, MO is seeking a Service Advisor to oversee service orders and the service drive, ensuring customers receive prompt, courteous, and effective service. Responsibilities include concierge support for owner inquiries, guiding technicians, answering vehicle and warranty questions, and maintaining satisfaction scores.

Candidates should have excellent communication, basic computer skills, a high school diploma, a valid driver's license, and the ability to