Service Advisor

Priority Chevrolet Greenbrier; Chesapeake (VA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plans

401(k)

Paid time off

Job summary

Priority Chevrolet Chesapeake is seeking a Main Shop Service Advisor to serve as the primary contact for customers from intake through delivery. You will listen to concerns, document vehicle needs, and recommend services based on inspections and guidelines.

You will coordinate with technicians, communicate updates clearly, and ensure customer satisfaction while maintaining a high CSI standard within a busy service department.

Qualifications

• Experience as a Service Advisor in an automotive dealership.
• Strong customer service and relationship-building skills.
• Excellent communication and organizational abilities.

Responsibilities

• Greet customers and be the primary contact throughout the service process.
• Document vehicle needs based on concerns and inspections.
• Recommend maintenance per manufacturer guidelines and communicate updates and costs.
• Coordinate with technicians for timely vehicle delivery.
• Achieve high CSI performance and drive department growth.

Skills

Customer service

Communication

Organizational skills

Multitasking

Tools

Dealership management systems

Service software

Job description

Dealership:L0592 Priority Chevrolet GreenbrierMain Shop Service Advisor | Priority Chevrolet ChesapeakeDrive Your Career Forward with Priority Chevrolet ChesapeakeAre you a customer-focused automotive professional who thrives in a fast-paced service environment? Priority Chevrolet Chesapeake is looking for an experienced Main Shop Service Advisor to join our team. If you're passionate about delivering exceptional customer experiences, building lasting relationships, and helping customers maintain their vehicles, we want to hear from you.What You'll DoGreet customers and serve as their primary point of contact throughout the service processListen to customer concerns and accurately document vehicle needsRecommend maintenance and repair services based on vehicle inspections and manufacturer guidelinesCommunicate repair updates, timelines, and costs clearly and professionallyCoordinate with technicians to ensure efficient workflow and timely vehicle deliveryReview completed repairs with customers and ensure complete satisfactionMaintain strong CSI performance and help drive service department growthWhat You'll BringPrevious Service Advisor experience in an automotive dealership environmentStrong customer service and relationship-building skillsExcellent communication and organizational abilitiesAbility to multitask in a high-volume service departmentExperience using dealership management systems and service softwareValid driver's license with an acceptable driving recordA positive attitude and team-first mentalityWhy Join Priority Chevrolet Chesapeake?Join one of the area's leading Chevrolet dealershipsHigh-volume service department with consistent customer trafficSupportive leadership team and collaborative cultureOngoing training and professional development opportunitiesCareer advancement opportunities within a growing automotive organizationCompetitive benefits package, including medical, dental, vision, 401(k), and paid time offTotal RewardsPotential earnings $60,000-$100,000Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.