Auto Service Advisor – Customer‑Centric with Health & 401K

Jerry Biggers Chevrolet, Inc.; Elgin, Northern (IL, KY); Hybrid; USD 40,000 - 95,000; Full time

Benefits offered by this job

Free health insurance

Dental and medical

401K Plan

Paid vacation

Paid holidays

Competitive pay

Job summary

Biggers Chevrolet is seeking a Service Advisor to support customers through the full repair experience at a locally owned dealership. You will work with a team to deliver excellent service and learn the tools and processes that drive customer satisfaction.

The role emphasizes high-energy, outgoing interaction with customers, a proactive approach to maintenance recommendations, and a focus on ensuring accurate estimates and timely updates throughout each repair.

Qualifications

• Customer service experience is needed.
• Strong communication helps in explaining maintenance and options.
• Sales-friendly approach with ability to handle objections.

Responsibilities

• Greet customers at the service lane.
• Perform walk-around inspections.
• Provide maintenance recommendations based on inspections.
• Provide estimates on completion times and prices.
• Keep customers updated on repair progress.
• Handle redelivery upon vehicle completion.

Skills

Customer service

Sales ability

Communication skills

Interpersonal skills

Objection handling

Job description

Biggers Chevrolet is seeking a Service Advisor to support customers through the full repair experience at a locally owned dealership. You will work with a team to deliver excellent service and learn the tools and processes that drive customer satisfaction.

The role emphasizes high-energy, outgoing interaction with customers, a proactive approach to maintenance recommendations, and a focus on ensuring accurate estimates and timely updates throughout each repair.