Automotive Service Advisor – Customer & Tech Liaison

Hendrick Automotive Group; Duluth (GA); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Rick Hendrick Chrysler Dodge Jeep Ram Duluth in Duluth, GA is seeking an automotive service advisor to help customers identify and document service needs, schedule maintenance, and communicate estimates for parts and labor. You will work with technicians to ensure accurate service orders and CSI targets are met.

The role emphasizes accurate documentation, clear communication with customers, and adherence to dealership safety and policy standards. Weekend hours and ongoing training are expected.

Qualifications

• Education/Experience: Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Meets dealership’s standards for repair and order production.
• Maintains CSI at or above Company standards.
• Maintains an organized, clean and safe work area.
• Participates in required training.
• Records all hours worked accurately in company timekeeping system.

Skills

Customer service

Interpersonal skills

Organizational skills

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Microsoft Office

Dealership Management System

Job description

Rick Hendrick Chrysler Dodge Jeep Ram Duluth in Duluth, GA is seeking an automotive service advisor to help customers identify and document service needs, schedule maintenance, and communicate estimates for parts and labor. You will work with technicians to ensure accurate service orders and CSI targets are met.

The role emphasizes accurate documentation, clear communication with customers, and adherence to dealership safety and policy standards. Weekend hours and ongoing training are expected.