Automotive Service Advisor: Elevate Customer Experience

Hendrick Automotive Group; Charleston (SC); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Rick Hendrick Dodge Chrysler Jeep Ram in Charleston is seeking a Service Advisor to accurately identify, quote, and communicate maintenance and repair services to customers. You will collaborate with technicians to determine needed work and schedule service, ensuring clear estimates and excellent customer service throughout the process.

The role requires knowledge of automotive operations, strong communication, and the ability to maintain dealership standards for service quality and CSI.

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Meets dealership’s standards for repair and order production.
• Maintains CSI at or above Company standards.

Job description

Rick Hendrick Dodge Chrysler Jeep Ram in Charleston is seeking a Service Advisor to accurately identify, quote, and communicate maintenance and repair services to customers. You will collaborate with technicians to determine needed work and schedule service, ensuring clear estimates and excellent customer service throughout the process.

The role requires knowledge of automotive operations, strong communication, and the ability to maintain dealership standards for service quality and CSI.