Automotive Service Advisor - Group 1 Chrysler Dodge Jeep Ram Denton

Group1 Automotive, Inc.; Denton (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Group1 Automotive, Inc. is looking for a Service Advisor in Denton, Texas. This role serves as the primary contact between customers and the service department, responsible for exceptional customer service, accurate diagnostics communication, and coordinating repairs. Ideal candidates should have automotive service experience and excellent communication skills.

Join our fast-paced environment where customer satisfaction and service department revenue are key priorities. A valid driver's license and a positive attitude are essential.

Qualifications

• Experience as an Automotive Service Advisor is required.
• Ability to multitask is a must for this role.
• A valid driver's license is required.

Responsibilities

• Greet customers promptly and professionally.
• Consult with customers to understand vehicle concerns.
• Recommend maintenance and repair services based on inspections.
• Provide clear explanations of services, timelines, and costs.
• Coordinate with technicians for timely completion of repairs.

Skills

Automotive Service Advisor Experience

Interpersonal Communication Skills

Basic Computer Skills

Ability to Multitask

Positive & Friendly Attitude

Ability to Achieve Targeted Goals

Education

High School Diploma or Equivalent

Tools

CDK Experience

Job description

Overview

The Service Advisor at Group 1 Chrysler Dodge Jeep Ram Denton serves as the primary point of contact between customers and the service department. This role is responsible for delivering exceptional customer service, ensuring accurate vehicle diagnostics communication, and coordinating timely and efficient repairs. The Service Advisor plays a key role in maintaining customer satisfaction, retention, and driving service department revenue within a fast-paced automotive dealership environment.

Responsibilities

• Greet customers promptly and professionally, establishing strong rapport and trust
• Consult with customers to understand vehicle concerns and document service needs accurately
• Recommend maintenance and repair services based on vehicle inspection results and manufacturer guidelines
• Provide clear explanations of recommended services, timelines, and cost estimates
• Prepare and manage repair orders in dealership systems
• Coordinate with technicians to ensure efficient workflow and timely completion of repairs
• Monitor repair progress and proactively communicate updates to customers
• Ensure all work is completed to customer satisfaction before vehicle delivery
• Upsell additional products and services when appropriate
• Handle customer concerns or complaints with professionalism and urgency
• Maintain knowledge of Chrysler, Dodge, Jeep, and Ram service standards and warranty processes
• Follow all company policies, safety guidelines, and manufacturer procedures

Qualifications

• Automotive Service Advisor Experience
• CDK Experience Preferred
• Ability to Multitask a Must
• Team Player is a Necessity
• Positive & Friendly Attitude
• Interpersonal Communication Skills
• Basic Computer Skills
• Strong Desire to Provide an Exceptional Client Experience
• Ability to Achieve Targeted Goals
• High School Diploma or Equivalent
• Must have a Valid Driver’s License

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.