Elite Automotive Service Advisor - Customer-Driven

Dick Huvaere’s Richmond Chrysler Dodge Jeep Ram; Richmond (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Employee vehicle discounts

Training programs

Career advancement opportunities

Supportive team environment

Job summary

Dick Huvaere’s Richmond Chrysler Dodge Jeep Ram is seeking an experienced Service Advisor to join our team. The primary point of contact between customers and the Service Department, you will identify service needs, recommend repairs, and communicate with customers and technicians throughout the repair process.

The ideal candidate is professional, organized, and customer-focused, balancing customer satisfaction, technician productivity, and clear communication.

Qualifications

• Previous automotive Service Advisor or Service Writer experience preferred.
• Strong automotive knowledge and the ability to understand and explain vehicle repairs.
• Excellent communication and customer service skills.
• Strong sales and relationship-building skills.
• Ability to work effectively in a fast-paced, high-volume environment.
• Strong organizational and time-management skills.
• Professional appearance and positive attitude.
• Valid driver's license and acceptable driving record.

Responsibilities

• Greet customers promptly and professionally and establish a positive relationship.
• Listen carefully to customer concerns and accurately document vehicle symptoms and requested services.
• Write clear and accurate repair orders.
• Inspect vehicles and communicate recommended maintenance and repairs based on manufacturer guidelines, technician findings, and vehicle condition.
• Present repair recommendations and explain the value and importance of needed repairs in a clear, professional manner.
• Prepare accurate estimates and obtain customer authorization before performing additional work.
• Maintain consistent communication with customers throughout the repair process.
• Work closely with technicians, parts personnel, and management to ensure repairs are completed accurately and efficiently.
• Monitor repair order progress and keep customers informed of changes to completion times or repair recommendations.
• Review completed repairs with customers and explain work performed and charges.
• Handle customer questions and concerns professionally and work toward effective resolutions.
• Maintain high CSI and customer retention standards.
• Identify opportunities to increase customer-pay and maintenance business while always recommending services based on the customer's actual vehicle needs.
• Properly process warranty, service contract, and customer-pay repairs in accordance with dealership and manufacturer policies.
• Maintain accurate documentation and follow all dealership processes and procedures.
• Meet or exceed individual and department performance goals.

Skills

Customer service

Communication skills

Sales ability

Time management

Organizational skills

Professional appearance

Team collaboration

Automotive knowledge

Job description

Dick Huvaere’s Richmond Chrysler Dodge Jeep Ram is seeking an experienced Service Advisor to join our team. The primary point of contact between customers and the Service Department, you will identify service needs, recommend repairs, and communicate with customers and technicians throughout the repair process.

The ideal candidate is professional, organized, and customer-focused, balancing customer satisfaction, technician productivity, and clear communication.