Automotive Service Concierge

Hendrick Automotive Group; Franklin (TN); On-site; USD 42,000 - 65,000; Full time

Job summary

Hendrick Automotive Group is seeking a Service Advisor to assist customers with vehicle maintenance and repairs. You will identify required services, document estimates, and schedule work with technicians to ensure customer expectations are met.

You will communicate clearly with customers, explain costs, and upsell recommended services. A strong background in automotive service, customer service skills, and proficiency with dealership systems and MS Office are required.

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Meets dealership’s standards for repair and order production.
• Maintains CSI at or above Company standards.

Skills

Customer service

Interpersonal skills

Communication

Organizational skills

Education

High School Diploma

Tools

Microsoft Office

Dealership Management System

Job description

Hendrick Automotive Group is seeking a Service Advisor to assist customers with vehicle maintenance and repairs. You will identify required services, document estimates, and schedule work with technicians to ensure customer expectations are met.

You will communicate clearly with customers, explain costs, and upsell recommended services. A strong background in automotive service, customer service skills, and proficiency with dealership systems and MS Office are required.