Automotive Service Advisor: Elevate Customer Experience

Hendrick Automotive Group; Georgia; On-site; USD 36,000 - 60,000; Full time

Job summary

Hendrick Automotive Group is seeking a Service Advisor at the Gwinnett Place Honda location in Duluth, GA. The role involves selling, identifying, and documenting service for customers and scheduling services to be performed.

Responsibilities include advising on necessary repairs, preparing itemized estimates, and maintaining a high level of customer service and CSI. Basic automotive knowledge and a valid driver's license are required, with standard shifts including evenings and weekends.

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Identify required maintenance with customers and technicians.
• Advise customers on necessary and recommended services.
• Explain estimates and schedule appointments with customers.
• Maintain orderly, safe work area and comply with safety rules.

Skills

Customer service

Interpersonal skills

Organizational skills

Education

GED / High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Microsoft Office

Dealership Management System

Web-based applications

Job description

Hendrick Automotive Group is seeking a Service Advisor at the Gwinnett Place Honda location in Duluth, GA. The role involves selling, identifying, and documenting service for customers and scheduling services to be performed.

Responsibilities include advising on necessary repairs, preparing itemized estimates, and maintaining a high level of customer service and CSI. Basic automotive knowledge and a valid driver's license are required, with standard shifts including evenings and weekends.