Automotive Service Advisor: Customer Liaison & Repairs

Victory Automotive Group; Soquel (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

Holidays

Professional Workplace

Non-Smoking Workplace

Drug Free Workplace

Opportunity for Advancement

Direct Deposit

401(k) with Company Match

Job summary

Victory Automotive Group in California is seeking an Automotive Service Advisor. You will be the center of communication for service and repair activities, liaising between customers and technicians, and setting expectations for service delivery.

The ideal candidate will have a high school diploma or GED, at least one year of dealer-level experience, and a clean driving record. You should be professional, customer-service oriented, and able to work in a fast-paced team.

Qualifications

• High school diploma or GED is required.
• At least one year of dealer-level or large facility experience preferred.
• Valid and unrestricted driver's license with a clean driving record.
• Professional, dependable, and safety- and customer-service oriented.
• Ability to read and comprehend instructions.
• Strong communication and interpersonal skills.
• Basic computer and internet skills.

Responsibilities

• Schedules service for customers in person or by phone.
• Follows up on repair status to ensure on-time completion.
• Makes repair recommendations and manages delivery with customers.
• Ensures all repairs pass quality control and road tests.
• Maintains knowledge of vehicle operation, warranties, and service bulletins.
• Attends staff meetings and training as required.
• Performs other duties as assigned.

Skills

Communication skills

Professional appearance

Work ethic

Customer service

Reading instructions

Dependability

Safety awareness

Basic computer skills

Clean driving record

Education

High school diploma or GED

Job description

Victory Automotive Group in California is seeking an Automotive Service Advisor. You will be the center of communication for service and repair activities, liaising between customers and technicians, and setting expectations for service delivery.

The ideal candidate will have a high school diploma or GED, at least one year of dealer-level experience, and a clean driving record. You should be professional, customer-service oriented, and able to work in a fast-paced team.