Automotive Service Advisor: Customer‑Focused Vehicle Care

AutoNation; Columbus (GA); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

401k matching

Health insurance

Dental and vision

Maternity benefits

Associate purchase discounts

AutoGear access

YouDecide deals

Job summary

AutoNation, a nationwide automotive retailer, seeks a Service Advisor to bridge the gap between service technicians and customers in our state‑of‑the‑art service departments. You’ll help set appointments, explain repair recommendations in plain language, and identify upsell opportunities to keep vehicles safe on the road.

You will produce repair orders with cost and time estimates, communicate actively with technicians and parts staff, and follow up with customers to ensure a positive, loyal

Qualifications

• High school diploma or equivalent required.
• Excellent customer service and communication skills.
• Ability to set and achieve sales goals with a consultative approach.
• Strong interpersonal and organizational abilities.

Responsibilities

• Schedule and confirm appointments to deliver great service.
• Explain technician recommendations in clear language and upsell when appropriate.
• Produce repair orders with cost and time estimates.
• Maintain frequent communication with customers, technicians and parts staff.
• Follow up on vehicle status to ensure customer satisfaction.

Skills

Customer experience

Communication

Sales aptitude

Interpersonal skills

Organizational skills

Automotive knowledge

Tech-savvy

Time management

Education

High school diploma or equivalent

Tools

CRM software

Job description

AutoNation, a nationwide automotive retailer, seeks a Service Advisor to bridge the gap between service technicians and customers in our state‑of‑the‑art service departments. You’ll help set appointments, explain repair recommendations in plain language, and identify upsell opportunities to keep vehicles safe on the road.

You will produce repair orders with cost and time estimates, communicate actively with technicians and parts staff, and follow up with customers to ensure a positive, loyal