Consultative Automotive Service Advisor

AutoNation; Chandler (AZ); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401k matching

Health insurance (medical, dental, and

Maternity benefits

Associate purchase/discount programs

Job summary

AutoNation is seeking a Service Advisor to bridge customers and technicians in our state-of-the-art service departments. You will explain technician recommendations in clear terms, discuss maintenance needs, and spot opportunities to keep vehicles safe and customers loyal.

You will schedule and confirm appointments, assist customers through the service journey, and work with the team to ensure timely, transparent repair estimates and outcomes.

Qualifications

• Experience delivering exceptional customer service in a fast-paced environment.
• Ability to meet or exceed sales targets through consultative selling.
• Strong communication and interpersonal skills for explaining recommendations clearly.
• Comfort with using technology and systems to manage appointments and estimates.

Responsibilities

• Schedule, confirm, and prepare appointments for customers.
• Meet or exceed targeted sales and customer satisfaction goals.
• Greet customers and assess vehicle needs via walk-around, inspections, and test drives.
• Explain technician recommendations in plain language and discuss up-sell opportunities.
• Create repair orders with cost/time estimates and transparent explanations.
• Coordinate with technicians and parts staff to ensure timely completion of work.
• Follow up with customers on status and satisfaction to drive loyalty.

Skills

Customer service

Sales experience

Communication

Interpersonal skills

Technology aptitude

Education

High school diploma

Tools

CRM software

Job description

AutoNation is seeking a Service Advisor to bridge customers and technicians in our state-of-the-art service departments. You will explain technician recommendations in clear terms, discuss maintenance needs, and spot opportunities to keep vehicles safe and customers loyal.

You will schedule and confirm appointments, assist customers through the service journey, and work with the team to ensure timely, transparent repair estimates and outcomes.