Automotive Service Advisor: Drive Customer Excellence

AutoNation; Des Plaines (IL); Vor Ort; USD 61.000 - 123.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

401k matching

Health, dental, vision insurance

Maternity benefits

Employee discounts on vehicles, parts,

YouDecide discounts

Zusammenfassung

AutoNation is seeking a Service Advisor to act as the go-between for Service Technicians and customers, explaining technician recommendations in plain language and identifying upsell opportunities to keep vehicles safe.

You will set and confirm appointments, meet sales and customer-satisfaction goals, and greet customers warmly on arrival. This role emphasizes consultative selling, transparency in estimates, and strong communication with the service team.

Qualifikationen

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.

Aufgaben

• Set, confirm and prepare for appointments with customers for a great service experience.
• Meet or exceed targeted sales goals and the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts to ensure timely completion of work.
• Follow up with customers on the status of their vehicle and satisfaction.

Kenntnisse

Customer service

Communication

Sales

Interpersonal skills

Ausbildung

High school diploma or equivalent

Jobbeschreibung

AutoNation is seeking a Service Advisor to act as the go-between for Service Technicians and customers, explaining technician recommendations in plain language and identifying upsell opportunities to keep vehicles safe.

You will set and confirm appointments, meet sales and customer-satisfaction goals, and greet customers warmly on arrival. This role emphasizes consultative selling, transparency in estimates, and strong communication with the service team.