Automotive Service Advisor: Customer Focused & Upsell Pro

VanDevere Auto Group; Akron (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K Match

Profit Sharing

Paid Vacation

Employee Discounts

Referral Programs

No Sundays/Holidays

Job summary

VanDevere Auto Group in Akron seeks a Service Advisor to be the primary contact for customers bringing in their vehicles for service, guiding them through repair options and building lasting relationships.

No experience is required; we provide training. You will upsell services, write detailed service orders, and coordinate with technicians to ensure timely, transparent service. Benefits include health, retirement, and vacation offerings.

Qualifications

• Experience in automotive service advising is a plus but not required.
• No prior experience required; training provided.

Responsibilities

• Greet customers and listen to vehicle concerns.
• Explain repair procedures, estimates, and options.
• Write service orders and communicate with technicians.
• Upsell services such as oil changes, rotations, brakes, alignments.
• Coordinate with technicians to ensure timely repairs and keep customers informed.
• Handle inquiries about diagnostics, estimates, and progress.
• Process payments accurately.

Skills

Automotive diagnostics

Upselling services

Customer service

Communication

Service writing software

Tools

Service writing software

Job description

VanDevere Auto Group in Akron seeks a Service Advisor to be the primary contact for customers bringing in their vehicles for service, guiding them through repair options and building lasting relationships.

No experience is required; we provide training. You will upsell services, write detailed service orders, and coordinate with technicians to ensure timely, transparent service. Benefits include health, retirement, and vacation offerings.