Service Advisor

VanDevere Auto Group; Akron (OH); Presencial; USD 38 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K Match

Profit Sharing

Paid Vacation

Employee Discounts

Referral Programs

No Sundays/Holidays

Resumo da oferta

VanDevere Auto Group in Akron seeks a Service Advisor to be the primary contact for customers bringing in their vehicles for service, guiding them through repair options and building lasting relationships.

No experience is required; we provide training. You will upsell services, write detailed service orders, and coordinate with technicians to ensure timely, transparent service. Benefits include health, retirement, and vacation offerings.

Qualificações

• Experience in automotive service advising is a plus but not required.
• No prior experience required; training provided.

Responsabilidades

• Greet customers and listen to vehicle concerns.
• Explain repair procedures, estimates, and options.
• Write service orders and communicate with technicians.
• Upsell services such as oil changes, rotations, brakes, alignments.
• Coordinate with technicians to ensure timely repairs and keep customers informed.
• Handle inquiries about diagnostics, estimates, and progress.
• Process payments accurately.

Conhecimentos

Automotive diagnostics

Upselling services

Customer service

Communication

Service writing software

Ferramentas

Service writing software

Descrição da oferta de emprego

Company Overview

The VanDevere Automotive Family is Akron's largest auto dealer group, proudly serving the community with five locations representing four major brands and a dedicated team of over 400 employees. Family owned since 1946, we are committed to creating a welcoming, honest, and professional environment where both customers and employees feel like family.

Job Summary

We are seeking an energetic and customer-focused Service Advisor to join our dynamic team. In this vital role, you will serve as the primary point of contact for customers bringing their vehicles in for service, ensuring a smooth and positive experience. Your automotive knowledge and sales skills will help you recommend necessary repairs, upsell services, and build lasting customer relationships—all while maintaining high standards of professionalism and efficiency.

No Experience Required. Willing to Train

Duties

• Greet customers warmly and listen carefully to understand their vehicle concerns and service needs
• Explain repair procedures, estimates, and service options clearly and transparently
• Write detailed service orders and communicate repair recommendations to technicians
• Upsell additional services such as oil changes, tire rotations, brake repairs, alignments, suspension work, and transmission services
• Coordinate with technicians to ensure timely completion of repairs and keep customers informed throughout the process
• Handle customer inquiries regarding vehicle diagnostics, automotive repair estimates, and service progress
• Manage cash handling accurately for service transactions and process payments efficiently

Experience

• Some knowledge of automotive diagnostics, mechanical systems, transmissions, brakes, suspensions, tires, diesel engines, shocks & struts, air brakes, alignments, oil changes, and auto body repair is a plus
• Proven ability in upselling services and auto estimating with excellent customer service skills
• Experience working with service technicians or in automotive repair environments is highly desirable
• Familiarity with automotive service writing software or systems is a plus
• Demonstrated mechanical knowledge combined with excellent communication skills to educate customers effectively

• Medical, Dental, Vision, and Life Insurance
• 401K + Company Matching
• Profit Sharing
• Paid Vacation
• Employee Discounts
• Referral Programs
• No Sundays or Holidays

Join us at The VanDevere Automotive Family to grow your career in a vibrant environment that values your expertise.

We are an Equal Opportunity Employer. All applicants must be able to demonstrate the ability to pass pre-employment testing to include background checks, MVR and drug screen.