Service Advisor

HR4 Ltd.; Akron (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Profit Sharing

Paid Vacation

Employee Discounts

Referral Programs

No Sundays or Holidays

Job summary

The VanDevere Automotive Family in Akron, OH seeks a Chevrolet Service Advisor to be the primary contact for customers bringing their vehicles in for service. You will listen to concerns, explain options, and create accurate service orders to ensure a smooth experience.

You will upsell services such as oil changes, brakes, and alignments, using automotive knowledge to recommend needed repairs while building lasting customer relationships and trust.

Qualifications

• Experience in auto service or dealership setting.
• Strong knowledge of diagnostics and repair procedures.
• Excellent customer service and communication skills.

Responsibilities

• Greet customers and understand vehicle concerns.
• Explain repair options, estimates, and service recommendations clearly.
• Write service orders and communicate with technicians.
• Upsell services such as oil changes and brake repairs.
• Coordinate with technicians to ensure timely completion and updates.
• Handle inquiries about diagnostics, estimates, and progress.
• Process payments accurately and manage cash handling.

Skills

Automotive knowledge

Upselling & cross-selling

Customer service excellence

Communication skills

Sales negotiation

Mechanical diagnostics basics

Tools

Service writing software

Job description

Company Overview

The VanDevere Automotive Family is Akron's largest auto dealer group, proudly serving the community with five locations representing four major brands and a dedicated team of over 400 employees. Family owned since 1946, we are committed to creating a welcoming, honest, and professional environment where both customers and employees feel like family.

Job Summary

We are seeking an energetic and customer-focused Chevrolet Service Advisor to join our dynamic team. In this vital role, you will serve as the primary point of contact for customers bringing their vehicles in for service, ensuring a smooth and positive experience. Your automotive knowledge and sales skills will help you recommend necessary repairs, upsell services, and build lasting customer relationships—all while maintaining high standards of professionalism and efficiency.

Duties

• Greet customers warmly and listen carefully to understand their vehicle concerns and service needs
• Explain repair procedures, estimates, and service options clearly and transparently
• Write detailed service orders and communicate repair recommendations to technicians
• Upsell additional services such as oil changes, tire rotations, brake repairs, alignments, suspension work, and transmission services
• Coordinate with technicians to ensure timely completion of repairs and keep customers informed throughout the process
• Handle customer inquiries regarding vehicle diagnostics, automotive repair estimates, and service progress
• Manage cash handling accurately for service transactions and process payments efficiently

Experience

• Previous dealership experience or auto service management background preferred
• Strong knowledge of automotive diagnostics, mechanical systems, transmissions, brakes, suspensions, tires, diesel engines, shocks & struts, air brakes, alignments, oil changes, and auto body repair
• Proven ability in upselling services and auto estimating with excellent customer service skills
• Experience working with service technicians or in automotive repair environments is highly desirable
• Familiarity with automotive service writing software or systems is a plus
• Demonstrated mechanical knowledge combined with excellent communication skills to educate customers effectively

• Medical, Dental, Vision, and Life Insurance
• 401K + Company Matching
• Profit Sharing
• Paid Vacation
• Employee Discounts
• Referral Programs
• No Sundays or Holidays

Join us at The VanDevere Automotive Family to grow your career in a vibrant environment that values your expertise.

We are an Equal Opportunity Employer.

All applicants must be able to demonstrate the ability to pass pre-employment testing to include background checks, MVR and drug screen.