Automotive Service Advisor — Customer-Focused & Growth

Victory Chevrolet; Milan (MI); Presencial; USD 35 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Benefits

Paid Vacation

Holidays

Professional Workplace

Non-Smoking Workplace

Drug Free Workplace

Opportunity for Advancement

Direct Deposit

401(k) with Company Match

Resumo da oferta

Victory Automotive Group in Michigan seeks an Automotive Service Advisor who acts as the primary liaison between customers and technicians, explaining required repairs and keeping expectations clear. The right candidate has a high school diploma or GED, dealer or large-facility experience preferred, a valid driver’s license, and a proven record of professional, client-focused service.

This role requires strong communication, teamwork, and the ability to work in a fast-paced environment while

Qualificações

• High school diploma or GED.
• One year of dealer-level or large facility experience preferred.
• Valid and unrestricted driver’s license and clean driving record.
• Professional and dependable.
• Safety and customer service oriented.
• Basic computer and internet skills.
• Outstanding communication skills.
• Professional appearance and work ethic.
• Ability to read and comprehend instructions.
• Able to bend, kneel, squat, stand, and lift heavy objects as needed.

Responsabilidades

• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems.
• Follows up on status of repairs to ensure vehicle is ready when promised, informs customer in advance when car can’t be ready at the promised time, and obtains authorization from customers when repair estimates are revised.
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
• Ensures that all completed repairs have gone through quality control and/or a road test.
• Maintains current knowledge of vehicle operation, warranties, campaigns, and other service information, such as state lemon laws and Technical Service Bulletins (TSB).
• Ensures all service level targets are met or exceeded.
• Ensures that required documentation is complete and is in compliance with regulations and standards.
• Complies with and enforces all safety policies and procedures.
• Attends all staff meetings, training, and educational classes as required.
• Performs other duties as assigned.

Conhecimentos

Communication skills

Customer service oriented

Professional appearance

Basic computer skills

Reading comprehension

Formação académica

High school diploma or GED

Descrição da oferta de emprego

Victory Automotive Group in Michigan seeks an Automotive Service Advisor who acts as the primary liaison between customers and technicians, explaining required repairs and keeping expectations clear. The right candidate has a high school diploma or GED, dealer or large-facility experience preferred, a valid driver’s license, and a proven record of professional, client-focused service.

This role requires strong communication, teamwork, and the ability to work in a fast-paced environment while