Automotive Service Advisor - Elevate Customer Care

OPELIKA AUTO ACQUISITIONS INC; Opelika (AL); Presencial; USD 36 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Pay

Employee Purchase and Service Discount

Paid Vacation

Full benefits: Medical, Dental, Vision

Life, Disability, Accident Insurance

401(k) Retirement Savings Plan

Resumo da oferta

Greenway Automotive Group's Opelika CDJR in Alabama is seeking an experienced Service Advisor to join our team. You will greet customers, interpret needs, prepare repair orders, and coordinate with technicians to ensure timely, quality service and accurate invoicing.

The ideal candidate has at least one year of dealership Service Advisor experience, a valid driver’s license, integrity, and a desire for a long term career with a growing organization.

Qualificações

• One year of dealership Service Advisor experience preferred.
• Proven track record of achieving exceptional Customer Satisfaction.
• Must have a valid driver's license and be in good standing.
• Must exhibit personal and professional integrity.
• Desire for a long term career with a growing organization.
• CDK experience; highly preferred.

Responsabilidades

• Greets and consults with customers to interpret their needs and arrange for appropriate service.
• Serves as the primary point of contact for all automotive service and repair matters.
• Consult with mechanics about necessary repairs and possible alternatives to expensive work.
• Sells additional needed services
• Sets and manages the expectations for service delivery for both the customers and mechanics.
• Continuously updates customers on repair needs and completion times.
• Verify that the final invoice reconciles with the work performed on the repair order.

Conhecimentos

Customer service

Communication

Problem solving

CDK experience

Ferramentas

CDK

Descrição da oferta de emprego

Greenway Automotive Group's Opelika CDJR in Alabama is seeking an experienced Service Advisor to join our team. You will greet customers, interpret needs, prepare repair orders, and coordinate with technicians to ensure timely, quality service and accurate invoicing.

The ideal candidate has at least one year of dealership Service Advisor experience, a valid driver’s license, integrity, and a desire for a long term career with a growing organization.