Automotive Service Advisor: Elevate Service & Customer Experience

ADP, Inc.; Hoover (AL); On-site; USD 55,000 - 80,000; Full time

Job summary

INFINITI of Birmingham is seeking a Service Advisor in Hoover, AL to maximize service sales and gross profit while delivering exceptional customer service. This full-time role requires scheduling service, obtaining approvals, and maintaining customer relations throughout the service process.

The position emphasizes accurate repair orders, effective communication with customers, and ensuring follow-up on service needs.

Qualifications

• Excellent verbal and written communication skills.
• Proficiency with dealership computer systems and service-related software.
• Ability to effectively communicate and work with the public, including multiple customers simultaneously.
• Demonstrated commitment to teamwork, honesty, confidentiality, and the highest standards of personal and professional integrity.
• Maintain a professional appearance and conduct at all times.
• Must be legally authorized to work in the United States.

Responsibilities

• Greet every customer promptly and courteously, without distinction between customer-pay, warranty, or other types of service.
• Schedule service appointments using dealership-approved forms and procedures.
• Communicate with customers to determine the nature of mechanical or service concerns. Listen carefully and accurately interpret the customer’s description of the problem.
• Obtain customer authorization before repairs begin, including approval of the estimated cost and anticipated completion time.
• Obtain and verify accurate customer and vehicle information, including the appropriate method of payment.
• Ensure the customer next service appointment is made before customer picks up their vehicle.

Skills

Communication skills

Dealership software

Customer service

Teamwork

Interpersonal skills

Valid driver's license

Education

High school diploma or equivalent

Job description

INFINITI of Birmingham is seeking a Service Advisor in Hoover, AL to maximize service sales and gross profit while delivering exceptional customer service. This full-time role requires scheduling service, obtaining approvals, and maintaining customer relations throughout the service process.

The position emphasizes accurate repair orders, effective communication with customers, and ensuring follow-up on service needs.