Automotive Service Advisor

Team Mazda of El Cajon; El Cajon (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

Retirement savings plan

Paid time off and holidays

Ongoing training and development

Employee discounts on services

Job summary

Team Mazda of El Cajon is seeking a Service Advisor to be the primary contact between customers and the service department. You will guide customers through repair steps, prepare detailed service orders, communicate recommendations and timelines, and keep customers informed throughout the process.

The role requires strong customer service, organization, and the ability to explain technical information clearly.

Qualifications

• Strong customer service skills with a focus on client satisfaction.
• Excellent organizational abilities and attention to detail.
• Reliable follow-through to ensure tasks are completed on time.
• Able to explain technical information in clear, simple terms.

Responsibilities

• Welcome customers and discuss service needs and concerns.
• Prepare accurate, detailed repair orders.
• Explain recommended services, estimates, and completion times.
• Obtain customer authorization before work begins.
• Coordinate with technicians to support timely repairs.
• Provide updates to customers throughout the service process.
• Review work and charges with customers and assist with billing.
• Maintain complete service records.
• Address questions or concerns professionally.
• Help maintain strong CSI results.

Skills

Customer service

Organization

Follow-through

Communication

Job description

Description

Overview:

The Service Advisor is the primary point of contact between customers and the service department. This role guides customers through the repair process, prepares accurate service orders, communicates recommendations and timelines, and helps deliver a smooth, transparent service experience. Service Advisors build customer trust by keeping customers informed and ensuring their concerns are accurately communicated to the service team. Success in this role requires strong customer service, organization, follow-through, and the ability to explain technical information clearly.

Responsibilities:

• Welcome customers and discuss their vehicle concerns and service needs.
• Prepare accurate, detailed repair orders.
• Explain recommended services, repair estimates, and expected completion times.
• Obtain customer authorization before approved work begins.
• Coordinate with technicians and other service team members to support timely repairs.
• Provide customers with updates throughout the service process.
• Review completed work and charges with customers and assist with billing.
• Maintain complete and accurate service records.
• Address customer questions or concerns professionally.
• Help the department maintain strong Customer Satisfaction Index (CSI) results.

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Retirement savings plan
• Paid time off and holidays
• Ongoing training and development opportunities
• Employee discounts on services