Automotive Service Advisor — Customer-Centric Growth

Lafontainebuickgmcannarbor; Ann Arbor (MI); Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Competitive Compensation

Employee Referral Program

Employee Discounts on Sales andService

Benefits Package (Medical, Dental, Vis

Voluntary Benefits (FSA, Life/AD&D, ST

401(k) and Employer Match

Holiday Savings Program with Employer

Paid Time Off

Holiday Pay

Résumé du poste

LaFontaine Automotive Group is seeking an Automotive Service Advisor to schedule service work, communicate with customers, and upsell services. The role emphasizes accurate repair order documentation, strong computer skills, and exceptional customer service.

The incumbent will work in a fast-paced environment, maintain CSI, and ensure customer satisfaction from intake to vehicle delivery. The position leverages solid communication, problem-solving abilities, and a proactive attitude to drive

Qualifications

• Must solve problems independently and in a team.
• Accurate documentation and repair order entry are essential.
• Proficient with computers and web navigation.
• Strong written and verbal communication required.

Responsabilités

• Greet customers and schedule service work, communicate effectively.
• Provide estimates for labor and parts, obtain approval.
• Maintain CSI and ensure quality of repairs.
• Follow up on repairs and deliver vehicles to customers.

Connaissances

Problem Solving

Repair Order Entry

Computer Skills

Written & Verbal Communication

Customer Focus

Objection Handling

Positive Attitude

Team Player

Formation

High School Diploma or GED

Description du poste

LaFontaine Automotive Group is seeking an Automotive Service Advisor to schedule service work, communicate with customers, and upsell services. The role emphasizes accurate repair order documentation, strong computer skills, and exceptional customer service.

The incumbent will work in a fast-paced environment, maintain CSI, and ensure customer satisfaction from intake to vehicle delivery. The position leverages solid communication, problem-solving abilities, and a proactive attitude to drive