Service Advisor: Customer Experience & Upsell

AutoNation Inc; Cerritos (CA); On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

401k matching

Health plans

Dental plans

Vision plans

Vehicle discounts

YouDecide deals

DRVPNK charity

Job summary

AutoNation is seeking a Service Advisor to join our state-of-the-art service departments. You’ll be the go-between for Service Technicians and customers, explaining recommendations in plain language and identifying up-sell opportunities to keep vehicles safe.

Daily duties include scheduling, greeting customers, assessing vehicle needs, producing repair orders with estimates, and keeping customers informed while delivering an exceptional experience that drives loyalty.

Qualifications

• High school diploma or equivalent.
• Exceptional customer experience.
• Ability to set and achieve targeted goals.
• Sales experience preferred but not required.
• Strong communication and interpersonal skills.
• Valid in-state driver's license and clean driving record.

Responsibilities

• Set, confirm and prepare for appointments.
• Meet or exceed sales and customer satisfaction targets.
• Greet customers on arrival.
• Determine vehicle needs based on information and walk-arounds.
• Use consultative selling to plan for ongoing maintenance.
• Produce repair orders with costs and time estimates.
• Communicate with technicians and parts staff for timely completion.
• Follow up with customers on status and satisfaction.
• Gain product knowledge to help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer experience

Sales experience

Communication

Interpersonal skills

Organizational skills

Education

High school diploma or equivalent

Job description

AutoNation is seeking a Service Advisor to join our state-of-the-art service departments. You’ll be the go-between for Service Technicians and customers, explaining recommendations in plain language and identifying up-sell opportunities to keep vehicles safe.

Daily duties include scheduling, greeting customers, assessing vehicle needs, producing repair orders with estimates, and keeping customers informed while delivering an exceptional experience that drives loyalty.