Automotive Service Advisor - Customer Experience Pro

US Lawns; Newport (VT); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Dental Insurance

Health Insurance

Life Insurance

Employee Assistance Program

401(k) with Employer Match

Direct Deposit

Paid Leave

Job summary

Autosaver Group in Newport, Vermont seeks a Service Advisor to create a quality customer experience, drive service-lane traffic, and strengthen service advocacy. You will engage with active prospects to book maintenance appointments and maintain relationships through effective follow-up.

Responsibilities include scheduling service appointments, contacting no-shows to reschedule, following up after visits, monitoring satisfaction surveys, and assisting with overflow at the service counter.

Qualifications

• High school diploma or equivalent required.
• Able to read and comprehend instructions and information.
• Basic knowledge of vehicle mechanical operations.
• Professional personal appearance.
• Excellent written and verbal communication skills.

Responsibilities

• Schedules service department appointments.
• Contacts no-shows to reschedule appointments.
• Follows up with customers after the appointments.
• Monitors customer satisfaction survey results and works with customers to maximize results.
• Handles service counter overflow.

Skills

Written & verbal communication

Reading comprehension

Mechanical knowledge

Professional appearance

Education

High school diploma or equivalent

Job description

Autosaver Group in Newport, Vermont seeks a Service Advisor to create a quality customer experience, drive service-lane traffic, and strengthen service advocacy. You will engage with active prospects to book maintenance appointments and maintain relationships through effective follow-up.

Responsibilities include scheduling service appointments, contacting no-shows to reschedule, following up after visits, monitoring satisfaction surveys, and assisting with overflow at the service counter.