Automotive Service Advisor

US Lawns; Newport (VT); Presencial; USD 40.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dental Insurance

Health Insurance

Life Insurance

Employee Assistance Program

401(k) with Employer Match

Direct Deposit

Paid Leave

Descripción de la vacante

Autosaver Group in Newport, Vermont seeks a Service Advisor to create a quality customer experience, drive service-lane traffic, and strengthen service advocacy. You will engage with active prospects to book maintenance appointments and maintain relationships through effective follow-up.

Responsibilities include scheduling service appointments, contacting no-shows to reschedule, following up after visits, monitoring satisfaction surveys, and assisting with overflow at the service counter.

Formación

• High school diploma or equivalent required.
• Able to read and comprehend instructions and information.
• Basic knowledge of vehicle mechanical operations.
• Professional personal appearance.
• Excellent written and verbal communication skills.

Responsabilidades

• Schedules service department appointments.
• Contacts no-shows to reschedule appointments.
• Follows up with customers after the appointments.
• Monitors customer satisfaction survey results and works with customers to maximize results.
• Handles service counter overflow.

Conocimientos

Written & verbal communication

Reading comprehension

Mechanical knowledge

Professional appearance

Educación

High school diploma or equivalent

Descripción del empleo

Job Description

We are currently looking for a qualified Service Advisor to join the Autosaver Group team. The Service Advisor creates a quality customer experience, increases service-lane traffic and improves overall service advocacy. They work with active prospects to procure appointments with maintenance-based appointment setting practices, provide information and perform effective follow-up and assist with maintaining existing relationships.

Responsibilities

• Schedules service department appointments.


• Contacts no-shows to reschedule appointments.


• Follows up with customers after the appointments.


• Monitors customer satisfaction survey results and works with customers to maximize results.


• Handles service counter overflow.

Qualifications

• High school diploma or equivalent required


• Must be able to read and comprehend instructions and information


• Basic knowledge of vehicle mechanical operations


• Professional personal appearance


• Excellent written and verbal communication skills

Company Description

The Autosaver Group is a family owned company that operates thirteen automobile dealerships in northern New England.

Benefits

• Dental Insurance


• Health Insurance


• Life Insurance


• Employee Assistance Program


• 401(k) with Employer Match


• Direct Deposit


• Paid Leave