Automotive Service Advisor - Customer Experience Leader

Castle Cars; Oak Lawn (IL); Sur place; USD 61 000 - 83 000; Plein temps

Avantages offerts par ce poste

401K with company match

Major medical (50% employee paid)

Dental insurance

Vision insurance

Voluntary benefits

Life Insurance

Paid Time Off

Employee vehicle purchase discounts

Career advancement

Employee Wellness resources

Résumé du poste

Castle Hyundai of Oak Lawn is seeking a Service Advisor to join our busy service drive. You will own the customer experience from check-in to delivery, coordinate with technicians, and ensure timely, friendly service while maintaining high satisfaction scores.

We value strong communicators with at least 2 years of service-advisor or writer experience, a clean driving record, and a professional appearance. Competitive compensation and growth opportunities accompany this role.

Qualifications

• 2+ years of service advisor/writer experience.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Proven record of service and sales success.
• Strong customer-satisfaction results.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Valid driver's license.

Responsabilités

• Own the customer experience from check-in to delivery.
• Answer questions about vehicle concerns, warranties, and repairs.
• Help ensure technician time is used efficiently.
• Work closely with the shop and maintain high customer satisfaction scores.

Connaissances

Service advisor experience

Customer communication

Team collaboration

Professional appearance

Clean driving record

Description du poste

Castle Hyundai of Oak Lawn is seeking a Service Advisor to join our busy service drive. You will own the customer experience from check-in to delivery, coordinate with technicians, and ensure timely, friendly service while maintaining high satisfaction scores.

We value strong communicators with at least 2 years of service-advisor or writer experience, a clean driving record, and a professional appearance. Competitive compensation and growth opportunities accompany this role.